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Customer Service
Scale Customer Success Manager
@Arkatechture
[Hiring] Scale Customer Success Manager @Arkatechture
Jan 24, 2025 - Arkatechture is hiring a remote Scale Customer Success Manager. đź’¸ Salary: $70,000 - $85,000 / year. đź“ŤLocation: Worldwide.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Scale Customer Success Manager will be responsible for interfacing directly with customers, ensuring overall satisfaction, and a timely resolution to requests and issues.
- Develop and implement a comprehensive content strategy that aligns with platform adoption
- Create a library of scalable, high-quality content (guides, tutorials, videos, webinars) tailored to various customer segments and use cases
- Work closely with the product team to stay informed about platform updates and changes
- Ensure content remains up-to-date and new features are being explored and utilized across the customer base
- Foster communities across the customer base and connect them together for a thriving user community
- Be self-motivated, organized, able to handle competing priorities, and be an effective communicator
Qualifications
- 3+ years experience in a customer facing role, preferably in customer success
- Experience building training and content for end user adoption
- Excellent communication and interpersonal skills, both written and oral
- Comfortable working directly with C-Level executives and running Onsites
- Critical thinking and problem solving skills
- Ability to organize, and prioritize work and conflicting priorities
- Understanding of how to tie technology tools to ROI
- Bachelor’s degree in a relevant field or comparable work experience
Requirements
- Experience with SQL
- Experience with Tableau
- Domain exposure in Financial Services
Benefits
- A flexible work-from-home policy (work 100% remotely!)
- Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that’s coffee and popcorn!)
- Training & certificate reimbursement
- A competitive benefits package that includes medical, disability, life insurance and optional dental/vision
- 401K Retirement planning with company matching
- Generous paid time off and eleven paid holidays
- Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service
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| đź“Ť | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$70,000 - $85,000 / year
|
Remote
Location
Worldwide
|
|
Job Type
full-time
|
Posted
Jan 24, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
