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Resolution Analyst
@CDK Global, LLC
[Hiring] Resolution Analyst @CDK Global, LLC
Mar 26, 2025 - CDK Global, LLC is hiring a remote Resolution Analyst. đź’¸ Salary: $25.00 - $27.00 hourly. đź“ŤLocation: USA.
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Role Description
The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.
- Resolves escalated client issues/disputes using problem solving skills
- Researches issues which includes contacting internal CDK business groups to determine resolution
- Provides account reconciliations to include contract versus invoice and payment application
- Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
- Meet monthly Department A/R Goals and Service Level Agreements (SLA)
- Create Manual Invoice Presentments per client specifications
- Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
- Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
- Responsible for handling all correspondence from internal and external clients timely
- Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
- Organize priorities to meet deadlines and meet client expectations
- Acts as a Subject Matter Expert (SME) for Collections Specialists
- Contribute on projects, process, and systems to drive continuous improvement
Qualifications
- Ability to provide exceptional customer service to CDK customers
- Ability to build trusted relationships and provide solutions
- Critical thinking, analytical reasoning and problem-solving skills are required to provide exceptional service
- Gather and analyze information from diverse set of sources to understand the situation and circumstances
- Follow CDK collection processes to provide consistent support services
- Solve problems using sound, inclusive reasoning, and judgement
- Self-motivated with ability to communicate effectively
- Excellent communication skills are required
- One or more years of B2B Collections experience is required
- Advanced Excel skills are required that including utilizing basic formulas, data manipulation, filtering, Pivot Tables and VLOOKUPs
Requirements
- Associates or equivalent experience is preferred
- Minimum 2 years of experience in a finance, customer service or collection, or contracting background
- Knowledge of Oracle ERP system
- Cognos Analytics reporting tool
- Experience working at Dealerships or Dealership operations
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$25.00 - $27.00 hourly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
