[Hiring] Representative, Customer Care @EFM Element Fleet Management Inc.
Mar 18, 2025 - EFM Element Fleet Management Inc. is hiring a remote Representative, Customer Care. 💸 Salary: $51,800 - $71,200 annually. 📍Location: Canada.
Role Description
We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
As the Customer Care Representative, you provide exceptional customer support to clients and drivers who communicate with the contact center through either phone, email, or chat.
- Provide service to customers via telephone, chat and email regarding first-level Web Support, Fuel Card, Vehicle Ordering, Title & Registration/Licensing, Toll Management, Insurance Cards, and Remarketing inquiries.
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
- Strive for first call resolution.
- Exhibit applicable empathy during interactions, to ensure a superior customer experience.
- Assess customer needs, clarify information, research any issue, and provide solutions and/or alternatives.
- Meet personal/team qualitative and quantitative targets.
- Work effectively in a team environment, and when needed, provide back-up support for administrative tasks.
- Regularly attend work during scheduled shift.
Qualifications
- High school diploma or equivalent required.
- 1+ year(s) customer service work experience required, contact center experience preferred.
- Must be Bilingual in English and French.
- Excellent customer service and communication skills (verbal and written).
- Strong organizational skills, time management and multitasking skills.
- Considers and appropriately incorporates perspectives from others.
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel.
Requirements
- Quiet dedicated work area.
- Ability to keep all company-sensitive documents secure (if applicable).
- Access to a high-speed internet connection.
- Ability to attend in-office training, meetings and events.
Benefits
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles).
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles).
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$51,800 - $71,200 annually
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
