[Hiring] Renewals Agent @Levelup
Mar 31, 2025 - Levelup is hiring a remote Renewals Agent. 💸 Salary: unspecified. 📍Location: Philippines.
Role Description
We are seeking a Renewals Agent to support our Customer Success Managers in managing and reviewing customers’ annual agreements. This role involves administrative tasks, data management and collaboration with internal teams to ensure smooth renewal processes.
- Gather and process customer information for pre-renewal account checks
- Review previously renewed contracts and prepare them for upcoming renewals
- Clean and manage data related to past and future renewals
- Coordinate with Customer Success Managers (CSMs) ahead of renewals
- Manage a ticket queue of customer queries and escalate issues to CSMs when needed
- Evaluate customer health and retention risks using in-house models
- Support CSMs in retention plays and value-add campaigns
- Work with customer success tools to monitor and analyze customer engagement
- Communicate effectively in both written and verbal English
Qualifications
- 1-2 years of relevant experience in administration, customer success, or contract renewals
- Strong analytical and organizational skills
- Comfortable with administrative tasks and reporting
- Ability to work independently and in a team under pressure
- Experience with Gainsight, Zendesk, or similar tools is a plus
- Good communication skills with fluency in English
Benefits
- Fully remote
- Equipment provided - MacBook with accessories
- Paid Training
- Work Schedule: night shift (10pm to 7am PHT) and afternoon shift (4pm to 1am PHT)
Company Description
LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
