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Customer Service
Re-Entry Representative
@UMA Education
[Hiring] Re-Entry Representative @UMA Education
Mar 28, 2025 - UMA Education is hiring a remote Re-Entry Representative. đź’¸ Salary: $20 usd. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success.
- Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements.
- Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings.
- Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments.
- Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision.
- Connect students with Re-Entry Student Finance to proactively manage their financial obligations.
- Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study.
- Perform other duties as assigned.
Qualifications
- High School Diploma or equivalent experience.
- Skills – relationship building, customer service, motivational, personal accountability, time management, and drive.
- Ability to professionally communicate fluently in verbal and written English.
- Ability to support a diverse and inclusive work environment.
- Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Requirements
- Any advanced degree or equivalent work experience.
- 1+ years’ experience in customer service or hospitality-related role.
- 2-4 years’ experience in admissions, academic advising, or another student-facing role.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
- Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.
Benefits
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- $50,000 Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Work Environment/Physical Demands
- This is a full-time remote position.
- Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
- May require setup of computer equipment; accommodation consideration available upon request.
- Flexibility to work evenings and weekends, as needed.
OUR VALUES
- ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion.
- CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
- COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
- PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
- HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
- WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$20 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
