[Hiring] Strategic Account Specialist @RR Donnelley
Apr 01, 2025 - RR Donnelley is hiring a remote Strategic Account Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This position can be remote, but candidates may be required to be hybrid in the future.
Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance with customer expectations, company policy, and profit and quality requirements. Applies understanding of customers' business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.
- Apply knowledge of customers' business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer.
- Communicate the requirements to internal or external production/service providers.
- Provide solutions, develop pricing and provide original/revised job requirements to Planning.
- Partner with Sales to develop and execute on strategic customer plans and build contract provisions.
- Manage high profile, complex and/or major accounts across multiple plants and/or external providers.
- Provide recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
- Oversee the production process from point of sale until final delivery of customers' product, analyzing customer requirements to determine completeness.
- Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
- Enter orders into production, and issue and revise instructions for manufacturing.
- Coordinate the delivery of customer-supplied and other production materials across the platform.
- Maintain active communication with and provide job status updates to customer, sales and manufacturing.
- Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
- Provide leadership, career development and procedural assistance to the junior Account Specialists.
Qualifications
- Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
- Must be able to consistently identify critical elements, variables and alternatives to develop solutions.
- Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
- Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
- Able to apply excellent business acumen and collaborative skills when resolving problems.
- Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
- Able to apply expertise in all the tools or applications used to complete work assignments.
- Able to mentor junior level team members in the use of tools and/or systems in the position.
- Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
- Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
- Requires strong understanding of the impact of a message on the organization or customer.
Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Similar Remote Jobs
More jobs at RR Donnelley
-
Finance / Legal $51,400 to $76,100/year USAApr 16, 2025
-
All others $141,000 to $225,600 / year USAApr 11, 2025
-
Sales / Business $63,300 to $97,400/year USAApr 08, 2025
More Sales / Business jobs
-
Sales / Business unspecified Latin America (LATAM), EMEA, USA +1 moreApr 16, 2025
-
Sales / Business $204,900 - $233,800 USAApr 16, 2025
-
Sales / Business $167,000 - $228,000 annually USAApr 16, 2025
More jobs in USA
-
All others base salary ($180,000 - $208,000) + bonus (15%) USAApr 16, 2025
Kickstart Your Job Search
Unlock 54,785 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
