[Hiring] Premier Customer Support Representative @Procore Technologies
Mar 31, 2025 - Procore Technologies is hiring a remote Premier Customer Support Representative. 💸 Salary: base pay range $22 - $31, eligible for bonus incentive compensation. 📍Location: USA.
Role Description
We’re looking for a Premier Customer Support Representative to provide quality and efficient customer service to our Upmarket customers. In this role, you’ll engage and develop relationships with a portfolio of customers and familiarize yourself with their preferences and business goals. This role is a balance between independent work and close partnership with Customer Success Managers, Account Executives, Implementation Managers, and Technical Support to grow account usage and scale the customer base.
The person who fills this role should be interested in growing in the field of Customer Success. This position reports into the Supervisor, Customer Support role and is a part of the broader Support division. We’re looking for someone to join us immediately.
- Provide day-to-day customer support and de-escalate issues as needed.
- Clearly explain complex technical concepts to both users and senior stakeholders.
- Identify trends in customer behavior and proactively work with the account team to address them.
- Utilize in-depth product knowledge to resolve product inquiries.
- Collaborate with the Technical Support team on advanced technical issues and manage customer communication.
- Drive positive change management by promoting customer adoption of new processes.
- Advocate for high-ROI feature enhancements and escalate issues that could lead to customer churn.
- Effectively navigate large organizations with intricate structures.
- Summarize and share notes on product updates and enhancements that affect the customer base with the internal team.
Qualifications
- 3+ years experience in Customer Success or Customer Support
- Proven ability to resolve complex customer and product issues
- Demonstrated commitment to building customer relationships
- Perceptive and active listening skills
- Enjoys problem-solving and can assess situations quickly
- Highly collaborative and detail-oriented
- Exceptional follow-through
- Experience supporting C-Suite customers (preferred)
- Experience with CRM tools, such as Salesforce (preferred)
Benefits
- Base Pay Range $22 - $31. Eligible for Bonus Incentive Compensation.
- Procore is committed to offering competitive, fair, and commensurate compensation.
- Generous paid time off and healthcare coverage.
- Career enrichment and development programs.
Company Description
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.
At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
base pay range $22 - $31, eligible for bonus incentive compensation
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
