Payment Support Analyst @Central 1 Credit Union

[Hiring] Payment Support Analyst @Central 1 Credit Union

Mar 28, 2025 - Central 1 Credit Union is hiring a remote Payment Support Analyst. 💸 Salary: $50,000 - $52,000. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Support Analyst, you’ll play a key role in ensuring credit unions seamlessly access the Point of Sale (POS) and Shared Cash Dispensing (SCD) Networks. In this dynamic role, you'll monitor and coordinate C2C Node functions, switching environments, and compliance obligations across networks like Interac, ACCULINK, Plus, and Cirrus. Acting as a central liaison, you’ll work with processors, third-party providers, Central 1’s operations team, and credit unions to streamline operations, resolve issues, and ensure compliance.

Data Management & Reporting
- Maintain and develop statistical reports on Shared Cash/ATM, POS, and electronic payment system usage for senior management and credit unions.
- Develop and update internal and external manuals, including Payments Operations, Procedures, and Network Rules.
- Track and report on corrective and proactive actions post-implementation.
Compliance & Regulations
- Ensure compliance with corporate communication and documentation standards.
- Maintain knowledge of Payments Network Operating Standards, governance requirements, and regulations (Interac, Visa, Plus, Cirrus, CEDA, etc.).
- Administer exemption logs and follow up on non-compliance cases with processors and credit unions.
- Support and coordinate security audits for compliance.
Coordination & Communication
- Act as a liaison between processors, credit unions, and internal teams to resolve performance issues.
- Escalate concerns to management when necessary.
- Draft and send compliance-related correspondence within required timelines.
- Respond to information requests from CUCC and processors.
Operational Support
- Oversee onboarding activities, including issuing information packages and coordinating with processors and Sponsoring Network members.
- Manage IIN table changes for new credit unions and mergers, ensuring accurate updates.
- Record and reconcile Payments Network invoices, ensuring proper authorization and payment.
- Provide subject matter expertise on settlement-related issues.
- Investigate recurring problems and document corrective actions.

Qualifications

3+ years of experience in a similar role in a financial institution or a debit/credit card payment processing environment.
Understanding of the regulatory and governance frameworks to process switching services, including but not limited to the Interac Association, Visa/Plus and MasterCard Networks is required.
Able to communicate effectively.
Able to coordinate multiple activities with a variety of stakeholders to ensure current and accurate information is maintained at Central 1 in regard to credit union usage of these services.

Requirements

Strong proficiency in Microsoft Office Suite.
Experience managing and maintaining statistical data; workflow documentation is an asset.
Ability to work independently and collaborate effectively within established policies and procedures.
High level of accuracy and attention to detail.
Maintain confidentiality and ensure appropriate information disclosure.
May represent Central 1 or credit unions on temporary projects or work teams as needed.

Benefits

Work-life flexibility
Hybrid work environment
One time allowance to set up your office for remote first employees
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts *subject to employment agreement

Similar Remote Jobs

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 54,653 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.

Before You Apply

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Payment Support Analyst @Central 1 Credit Union

Customer Service

Salary 💸 $50,000 - $52,000	Remote Location Canada
Job Type full-time	Posted Mar 28, 2025

Apply for this position Unlock 54,653 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Payment Support Analyst Apply for this position Unlock 54,653 Remote Jobs

Get daily remote job opportunities in your inbox

[Hiring] Payment Support Analyst @Central 1 Credit Union

Similar Remote Jobs

More jobs at Central 1 Credit Union

More Customer Service jobs

More jobs in Canada

Kickstart Your Job Search