[Hiring] Partner Operations Associate @Wing
Mar 11, 2025 - Wing is hiring a remote Partner Operations Associate. đź’¸ Salary: $100,000 - $157,000 usd. đź“ŤLocation: USA.
Role Description
Wing is looking for a Partner Operations Associate to join our Regional Operations team. In this role, you will be responsible for the day-to-day customer support operations for our drone delivery service in the U.S. You will collaborate and liaise with our partners in order to scale the service to millions of people.
- Manage and train all customer service (CX) operations for the Wing marketplace app
- Triage problems and issues from our customers and work to resolve them with our internal teams and partners
- Develop customer service support logic and best practices to support our partners
- Maintain and upkeep Wing’s product catalogs
- Work with staffing vendors in order to meet teams goals and KPIs
- Analyze data for support insights and trends and work cross-functionally to implement changes to drive customer satisfaction
- Own the approval process for existing and future communication with external stakeholders
- Hold and lead cadenced meetings with the team regarding data quality and integrity
Qualifications
- 3+ years of scaling support operations
- Experience using support applications and tools (e.g. Salesforce, Google Suites, etc.)
- Direct experience in managing teams and contractors
- Demonstrated success leading teams with execution and implementation
- Direct experience supporting external relationships with Fortune 500 companies and stakeholders
- Drive process improvement by identifying trends through data analysis and tracking metrics
- Must have excellent written and verbal communication skills
Requirements
The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
- Salary Range: $100,000 — $157,000 USD
Benefits
At Wing, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by federal, state or local laws. We encourage individuals from all backgrounds to apply. If you think this position could be a fit but are unsure about applying, we would still love for you to do so!
If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$100,000 - $157,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
