[Hiring] Operations Analyst @Cape
Mar 06, 2025 - Cape is hiring a remote Operations Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
Cape is looking for a detail-oriented and proactive Operations Analysts to join our dynamic team. This role is ideal for someone looking to start their career in operations and make a tangible impact by assisting with high-volume, user-facing tasks. You will play a crucial role in supporting day-to-day operations, troubleshooting user issues, and ensuring a seamless experience for our customers and internal teams. The ideal candidate will have strong communication skills, the ability to work efficiently in a fast-paced environment, and a commitment to delivering high-quality service.
- Execute on customer facing operational tasks
- Provide input to engineering teams on the trends in issues impacting customers
- Interface directly with customers to resolve issues and grievances
- Learn new operational processes and own their outcomes
- Provide customer success by advocating for their concerns and finding solutions to their problems
Qualifications
- Bachelor’s degree or equivalent experience in business, operations, national service or a related field (preferred)
- Strong written and verbal communication skills
- Prior experience in a fast-paced Operations role providing customer support or executing on a high volume of tasks
Requirements
- Familiarity with customer support software such as ZenDesk (bonus points)
Competencies needed for the role
- Customer Centric: Values the importance of delivering high quality, innovative service; understands the needs of the customer; responds promptly and is accessible; follows through on commitments in a timely manner; maintains positive, long-term working relationships; assumes ownership of process issues and takes appropriate steps to mitigate problems. Gets consistently high feedback from stakeholders. Raises hand to help.
- Problem Solver: Anticipates and identifies problems; involves others in seeking innovative, simplified solutions; conducts appropriate analyses; searches for best solutions that have benefit within and/or outside the organization.
- Communication: Actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; seeks input from others; adapts communication to diverse audiences.
- Grit: Willingness to work through high volumes of work in order to get the job done.
- Data Driven/Analytic Reasoning: The ability to interpret information to make business decisions and recommendations.
- Autonomy: Can work independently to work through issues before escalating to other members of the team.
- Highly Adaptable: Ability to learn and own new workflows quickly as they are developed or migrated to meet the needs of a scaling business.
Our Culture
We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.
We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.
We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.
We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.
How to apply
Click the link below to apply.
We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and/or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 06, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
