[Hiring] Onboarding Specialist @Blackcloak

Mar 27, 2025 - Blackcloak is hiring a remote Onboarding Specialist. 💸 Salary: competitive salary. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting the Client Success team to ensure individual, team, company, and client success.

Assist in the scheduling of client onboardings.
Run client onboardings.
Assist in the creation of client onboarding materials and follow-up activities.
Conduct periodic outreach to existing clients to ensure they are utilizing the BlackCloak platform to its fullest extent.
Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs.
Participate in client follow-up and support sessions as needed.
Manage and record client interactions within the BlackCloak set of Client Success tools.
Contribute to client communications and education initiatives.
Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices.
Support external and internal customer-facing initiatives and events.

This position will be scheduled for four shifts per week (8am-6pm ET), alternating weekends.

Qualifications

1+ years of experience in a Customer Success or IT help desk role is a plus.
Experience working with executive level clients is a plus.
1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus.
CompTIA Security+ or similar security experience is a plus.
Privacy certification or similar privacy or identity theft experience a plus.
Ability to display highly developed customer service soft skills including empathy and relationship building skills.
Ability to work under pressure, organize and prioritize responsibilities.
Ability to work in a remote environment with a high degree of autonomy.
Attention to detail and accuracy is a must.
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email.
Willingness to travel in limited circumstances.

Benefits

100% Remote Company, within the USA.
Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents.
Health Savings Account with company contribution for eligible medical plans.
Flexible Vacation Plan.
10 Paid Company Holidays.
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance.
401k with Traditional and Roth options, including employer match.
Company Equity.
Paid Parental and Pregnancy Recovery Leave.
Company and team off-sites and virtual events throughout the year.
Home office stipend.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Onboarding Specialist @Blackcloak

Customer Service

Salary 💸 competitive salary	Remote Location USA
Job Type full-time	Posted Mar 27, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.