[Hiring] Customer Support Specialist @Everai
Apr 02, 2025 - Everai is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: Philippines.
Role Description
As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth.
- Serve as the first point of contact for customer inquiries, providing timely and effective resolutions.
- Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services.
- Provide customer support via email, Discord, and eventually other channels (e.g., live chat).
- Educate customers on product features, troubleshoot issues, and make tailored recommendations.
- Monitor customer engagement and proactively address concerns to enhance user experience.
- Collect, record, and communicate customer feedback and insights to the internal team.
- Ensure adherence to assigned schedules based on business needs, with flexibility as the company grows.
- Engage in continuous learning and professional development to enhance customer success skills.
- Consistently meet performance targets set by the Leadership team to align with the company's vision.
Qualifications
- Prior experience in customer support, community management, or a similar role
- Ability to provide effective troubleshooting and problem resolution
- Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom)
- Strong, clear communication & collaborative skills (perfectly fluent in English)
- Goal-orientation, ownership & commitment
- Doer mindset - we are moving fast and we need people who can find the right balance between execution, planning & strategy
- #NSFW - you are comfortable building products that are based on uncensored models and content
Benefits
- We prefer a B2B contract but we can be flexible, as long as you’re in it for the long haul
- Full-remote (you work from the place that suits you best)
- 4 weeks PTO
- Annual gathering to get to know each other better
- Wellbeing budget up to 200$
- Company laptop
- GPT-4, Mistral and Hugging Face Pro plan
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
