[Hiring] On-boarding Manager @RAY AI
Mar 20, 2025 - RAY AI is hiring a remote On-boarding Manager. đź’¸ Salary: competitive salary and performance-based bonuses. đź“ŤLocation: Kenya.
Role Description
This role is critical in setting up the new Executive Assistants for success while ensuring the Clients experience immediate value and a smooth transition. Your ability to coach, communicate, and solve problems in real time will be key to creating strong, high-performing EA-client relationships.
This fully remote role requires exceptional stakeholder management skills, an understanding of executive support needs, and a proactive approach to driving client success.
Key Responsibilities
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Client & EA On-boarding Management
- Lead structured daily check-ins with the Clients and the Executive Assistants in the first 1–2 weeks, ensuring alignment, addressing concerns, and facilitating a smooth start.
- Guide Executive Assistants in quickly adapting to the Client workflows, communication styles, and business needs.
- Act as a liaison between the Clients and the Executive Assistants, ensuring both parties have clear expectations, structured processes, and a seamless working dynamic.
- Set clear performance milestones and success metrics for on-boarding effectiveness.
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Client Success & Relationship Management
- Ensure Clients experience immediate relief and efficiency improvements by proactively identifying and addressing early pain points.
- Provide structured progress updates to Clients, ensuring transparency and continuous alignment.
- Gather Client feedback and refine on-boarding strategies to improve the Executive Assistants performance and client satisfaction.
- Troubleshoot misalignment or challenges and implement solutions to optimize the working relationship.
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Coaching & Support for New Executive Assistants
- Provide one-on-one coaching and mentorship to Executive Assistants, helping them build confidence and competence in their role.
- Support Executive Assistants in adapting quickly to the high-performance demands of the Clients.
- Offer real-time feedback, training, and best practices to optimize Executive Assistants performance.
- Monitor progress and proactively identify areas where additional coaching or support is needed.
- Maintain and refine on-boarding playbooks, client-EA integration guides, and SOPs to ensure a consistent and high-quality on-boarding experience.
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Training & Development
- Continuously refine Bootcamp (training program) to equip Executive Assistants with the skills needed for high-performance executive support.
- Identify and work with leadership to update training modules in line with evolving client expectations.
Qualifications
- Strong client relationship management skills, with experience in coaching, on-boarding, or customer success roles in fast-paced environments.
- Proven ability to integrate Executive Assistants into fast-paced, high-stakes client environments.
- Exceptional communication, problem-solving, and stakeholder management skills to ensure seamless collaboration.
- Experience in training, mentoring, or developing talent in administrative or executive support roles.
- High emotional intelligence (EQ) and adaptability to different client work styles and expectations.
- Ability to juggle multiple on-boarding processes, resolve challenges in real time, and drive both EA and client success.
Benefits
- Competitive salary and performance-based bonuses.
- Fully remote work with flexible hours.
- Modern hardware and productivity tools provided.
- Global exposure, working directly with top-tier founders across the US and Europe.
- Ongoing professional development in AI, automation, and executive support strategies.
- A mission-driven, high-performance culture, where your impact is tangible from day one.
Why This Role Matters
Your work will directly shape the success of new EA-client relationships. You will play a key role in ensuring executives experience immediate value from their assistants, while also coaching EAs to deliver world-class support.
If you thrive in a fast-paced, high-impact role, love helping people succeed, and have a strong ability to manage client relationships and optimize on-boarding processes, this role is perfect for you.
Join us and help redefine the future of executive support!
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| đź“Ť | Be aware of the location restriction for this remote position: Kenya |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary and performance-based bonuses
|
Remote
Location
Kenya
|
|
Job Type
unspecified
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Kenya |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
