Network Support Engineer @275 F5 Network Mexico S de RL de CV

[Hiring] Network Support Engineer @275 F5 Network Mexico S de RL de CV

Mar 25, 2025 - 275 F5 Network Mexico S de RL de CV is hiring a remote Network Support Engineer. 💸 Salary: unspecified. 📍Location: Mexico.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing remote technical assistance on F5 solutions to both internal and external customers and F5 partners.

Handle multiple active cases of diverse scope requiring analysis of customer network environments and specific data.
Exercise excellent judgment within an ISO certified quality management system.
Communicate status, plan-of-action, and resolution of issues effectively.
Provide F5 customers and partners with a consistently high-quality support experience.
Participate in ongoing training with F5 products and related technologies.
Maintain high schedule adherence (work hours and on-phone time).
Effectively handle case escalations to tier 3 (Engineering Services).
Manage multiple routine cases and prioritize based on customer and business needs.
Collaborate with other Senior Network personnel and build strong working relationships.
Communicate superbly with customers via phone, email, and/or WebEx.
Work hours are scheduled shifts corresponding to forecasted customer activity.

Qualifications

Bachelor’s degree (or equivalent related experience).
2+ years of experience in a professional technical support role or equivalent experience.

Requirements

Proficient with troubleshooting tools and equipment.
Excellent customer service skills with experience supporting corporate customers.
Hands-on technical experience with internetworking/data center operations.
Knowledge of WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization).
Familiarity with Network Protocols, TCP/IP, OSI Model, UNIX or Linux operating systems.
Proficient with Windows OS.
Ability to read, write, and speak English fluently, including technical concepts.
Experience with the main Customer Relationship Management system; Siebel experience preferred.
Analytical thinker with good attention to detail.

Benefits

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️

📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Network Support Engineer @275 F5 Network Mexico S de RL de CV

Customer Service

Salary 💸 unspecified	Remote Location Mexico
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.