National Accounts Client Services Representative @RNA Rentokil North America

[Hiring] National Accounts Client Services Representative @RNA Rentokil North America

Apr 02, 2025 - RNA Rentokil North America is hiring a remote National Accounts Client Services Representative. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role responds to customer inquiries and ensures that service requests are dispatched appropriately to the assigned branch.

Communicates effectively with colleagues, customers, and branches to resolve concerns.
Enters and maintains new client set-up information and all client account data changes in corporate database system(s).
Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.
Responsibilities include, but are not limited to:

Answers customer/client requests or inquiries concerning services, products, and concerns that may arise.
Utilizes operational system to process service requests promptly.
May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
Updates all client information in corporate database and maintains the accuracy and integrity of the data.
Ensures that billing methods, pricing, and tax codes are properly entered and assigned.
Ensures that service protocols and service specifications are sent with service tickets.
Notifies partners, account managers, and sales teams of account changes and client concerns.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Processes and communicates any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc.
Escalates repeated concerns or unsatisfactory service concerns according to written process.
May assist in mentoring new colleagues.

Work schedule may be 40+ hours per week; schedule may be during off hours or partially during weekends.

Qualifications

Requirements

Must have and express a sense of urgency when dealing with colleagues and customer concerns.
Must have intermediate organizational skills.
Must have intermediate verbal and written communication abilities.
Must be computer literate and an intermediate level of office applications.
Written and verbal communication skills.
Organizational skills.
Ability to multitask.
Detail oriented.
Ability to learn new business unit software programs as needed.
Successfully meet pre-employment background screen.

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth.
Multiple avenues to grow your career.
Training and development programs available.
Tuition Reimbursement benefits (for FT Colleagues).
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
401(k) retirement plan with company-matching contributions.
Vacation days & sick days.
Company-paid holidays & floating holidays.
A company mindset that prioritizes health, safety, and flexibility.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

National Accounts Client Services Representative @RNA Rentokil North America

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 02, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.