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End User Support Technician - Senior @6300 Equifax - India

[Hiring] End User Support Technician - Senior @6300 Equifax - India

Apr 08, 2025 - 6300 Equifax - India is hiring a remote End User Support Technician - Senior. đź’¸ Salary: unspecified. đź“ŤLocation: India.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Synopsis of the role : This is an exciting opportunity for an End User Computing Senior Desktop Support Engineer. In this role, you will be challenged daily with a variety of tasks and responsibilities, including providing technical assistance and troubleshooting support to end users, resolving hardware and software issues, installing and configuring computer systems and peripherals, and maintaining accurate documentation of all support activities. You will also be responsible for escalating complex issues to higher-level support teams and staying up-to-date on the latest technologies and best practices in desktop support. The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving abilities, and a proven track record of providing exceptional customer service. Working closely with the Global teams to help assist with various tasks and incidents that arise. What you’ll do Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required. Assist with all end user computing requests and incidents Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony Troubleshooting End User issues and supporting customers across all India sites. Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT Responsible for new starters and leavers (hardware and software) Replacements and upgrades of users equipment (Mobile & Laptop) Printer management including software installs and hardware troubleshooting Ordering IT equipment from 3rd party vendors Responsible for keeping Asset management up to date and accurate. Support meetings, office townhall and other events. Liaise with external/3rd party providers for services and products Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security What experience you need 3-4 year degree from a recognised University 1-2 years’ experience with performing a senior or lead role within an IT environment 1-2 years’ experience with Active Directory 1-2 years of experience with administering Windows Server Environments 3-4 years of experience with desktop support for end users (Windows 10/11) 1-2 years' exposure to G Suite 1-2 years of mobility device and MDM experience 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus 4-7 years' experience of multiple varied technology in a support related role 4-7 years' customer facing experience in a support related capacity Evidence of desktop and networking support roles Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UK&I sites may be required Experience in using SCCM remote support tools Experience in working on ticketing tools like ServiceNow Should be having a basic knowledge in networking tools Hands on experience with hardware part replacements What could set you apart Cloud certification (Azure, GCP, AWS etc) Good communication skills Exposure to G suite Knowledge and exposure to Apple products We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: IND-Mumbai-Equifax Credit Information Services Function: Function - Tech Engineering and Service Ops Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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đź“Ť Be aware of the location restriction for this remote position: India
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Back to Remote jobs  >   Customer Service
End User Support Technician - Senior @6300 Equifax - India
Customer Service
Salary đź’¸ unspecified
Remote Location
India
Job Type full-time
Posted Apr 08, 2025
Apply for this position Unlock 54,427 Remote Jobs
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đź“Ť Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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