[Hiring] Customer Service Representative @Think Academy MY
Apr 14, 2025 - Think Academy MY is hiring a remote Customer Service Representative. 💸 Salary: 3500 rmb- 9500 rmb (base salary+ commission). 📍Location: USA.
Role Description
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
- Fully understand the courses and educational services provided by the company, and clearly and accurately introduce the course content, advantages and values to potential students.
- Answer questions from potential students and help them choose the most suitable course.
- Follow up the intention of potential students, from the initial contact to the final registration, providing full support, including but not limited to course consultation and appointment audition.
- Complete the daily system of new course opening, student transfer, refund, course materials mail and other educational services.
- Assist teaching staff with other tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.
Qualifications
- Fluent in both English and Mandarin (both read and written).
- Bachelor degree or above, experience in education, sales or customer service is preferred.
- Warm and outgoing, have excellent communication skills, good at listening and understanding customer needs.
- With good sales skills and keen market insight, can independently carry out transformation work.
- Have a strong sense of customer service, able to deal with various problems and complaints of students.
- Proactive, able to work under pressure and able to multitask.
Requirements
- Working hours reference: Beijing Time: 04:00 AM - 12:00 AM.
Benefits
- Pay: 3500 RMB - 9500 RMB (Base Salary + Commission).
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
3500 rmb- 9500 rmb (base salary+ commission)
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Apr 14, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
