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Middle Application Support Engineer
@Eleks
[Hiring] Middle Application Support Engineer @Eleks
Apr 01, 2025 - Eleks is hiring a remote Middle Application Support Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Ukraine.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing application support for a Swiss company specializing in commodity trading.
- Dealing with registered and escalated complex tickets
- Investigate and reproduce customer issues
- Proactively install, configure and monitor various IT systems
- Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
- Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
Qualifications
- 2+ years of experience
- Experience as a L2 application support analyst
- Problem (L2) resolution
- Knowledge of MS SQL
- Understanding business logic of apps
- Experience in communications with customer or support work
- Upper-Intermediate English (written and spoken)
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Ukraine
|
|
Job Type
unspecified
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Ukraine |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
