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Customer Service
Mid-Market Customer Success Manager
@Narvar
[Hiring] Mid-Market Customer Success Manager @Narvar
Mar 19, 2025 - Narvar is hiring a remote Mid-Market Customer Success Manager. 💸 Salary: unspecified. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing the health and success of customers from go-live through to renewal and expansion.
- Own the health and success of your customers from go-live through to renewal and expansion
- Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
- Use data insights to track client health, and forecast and mitigate risk of churn
- Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
- Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently
- Contribute to the scalability of the customer success team through documentation and process optimization
Qualifications
- BA/BS degree required
- Minimum of 3+ years of experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Enjoy working in a fast-paced environment and have strong project management and communication skills
- Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
- Articulate the value proposition of a technology platform to meet client needs
- Comfortable collaborating with both technical and business teams
- Domain knowledge of retail, e-commerce, or logistics is a must
- Previous start-up experience strongly preferred
Benefits
- We're on a mission to simplify the everyday lives of consumers through seamless post-purchase experiences
- Work with renowned brands like GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands
- Hubs in San Francisco, London, and Bangalore
- Served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages
- Foster a sense of adventure and innovation within the team
- Celebrate professional wins and team milestones
Company Description
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
