[Hiring] Member Support Specialist @Transcarent
Feb 25, 2025 - Transcarent is hiring a remote Member Support Specialist. 💸 Salary: $23.08-26.44/hour. 📍Location: USA.
Role Description
The Member Support Specialist reports to the Sr. Manager of Member Support and is responsible for providing world-class operations support to members and internal teams. In this role, you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement. Your work will be critical to delivering superior customer care to a rapidly growing member base.
- This is a full-time work-from-home role. Working hours are 7:30am – 4:30pm PT.
What you’ll do
- Deliver high-quality, frontline customer support to agreed-upon service levels.
- Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate friction-causing roadblocks.
- Be a subject matter expert on Transcarent products, services, policies, processes and workflows, both internally and externally.
- Partner with management on support improvements, including process, training and workflow gaps.
- Collaborate on dedicated customer-facing work, with special projects as assigned by leadership.
- Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat, phone and email.
Qualifications
- 2+ years experience in customer support, customer operations and/or contact center operations.
- Impeccable customer service skills with a relentless desire to exceed expectations.
- Basic computer skills necessary, Mac/iOS preferred.
- Experience with CRM tools, Zendesk & Salesforce strongly preferred.
- Experience with Microsoft Suite, Word and Excel preferred.
- Exceptional verbal and written communication skills.
- Strong attention to detail.
- Demonstrated ability to remain calm under pressure.
- Comfort giving and receiving direct feedback.
- Remote experience preferred.
Nice to have
- Experience producing or handing Medical Records.
- Experience managing escalation calls.
- Bilingual (English/Spanish).
Requirements
- As a remote, hourly position, the pay for this role is $23.08-26.44/hour.
Benefits
- Competitive medical, dental, and vision coverage.
- Competitive 401(k) Plan with a generous company match.
- Flexible Time Off/Paid Time Off, 12 paid holidays.
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance.
- Mental Health and Wellness benefits.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$23.08-26.44/hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
