Manager, Client Onboarding @Coinbase Careers Page

[Hiring] Manager, Client Onboarding @Coinbase Careers Page

Apr 03, 2025 - Coinbase Careers Page is hiring a remote Manager, Client Onboarding. 💸 Salary: $148,835 - $175,100 usd. 📍Location: USA.

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Role Description

As the Manager for Institutional Onboarding, you will lead the team responsible for the customer due diligence processes for our Institutional and Corporate client base. With the combination of in-depth AML/KYC expertise, and a strong operational skill set, you will play a major role in crafting our strategy for providing a premier onboarding experience.

Serve as a proactive thought leader across Institutional Operations, with a bias towards action and the ability to contribute to overall organizational strategy and direction.
Effectively hire, manage and develop a highly successful team that provides a premier onboarding experience for high value traders, institutions and businesses.
Influence Product, Sales, Compliance, and Legal teams to continually refine and improve KYC processes, ensuring Coinbase remains compliant with regulatory requirements while driving an optimal client experience.
Make informed, data driven decisions by using an in-depth understanding of metrics, reporting, market knowledge and operations.
Embrace efficient execution through the automation and simplification of complex processes using tooling and technology.
Help create a better client experience by synthesizing and championing client feedback across internal partners.
Develop a deep understanding of clients’ business models and their needs through relationship building and management.
Utilize subject matter expertise of KYC/AML processes and requirements for institutional customers to shape operations.
Foster a highly engaged organization, setting up opportunities for career development and growth.

Qualifications

Motivated by Coinbase’s mission and creating a seamless support experience for our global institutional customer base.
Minimum of 5 years of direct management experience.
Deep expertise in KYC/AML processes and requirements for institutional customers.
Experience serving institutional clients in a traditional brokerage, asset management, or trading context; or experience serving crypto-first investors.
Excellent track record of growing and managing deeply engaged, high performing teams.
Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.

Requirements

Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
Subject matter expertise and experience in crypto.
Proven ability to communicate effectively (verbal and written).

Benefits

Target annual salary for this position can range from $148,835 to $175,100 USD.
Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Manager, Client Onboarding @Coinbase Careers Page

Customer Service

Salary 💸 $148,835 - $175,100 usd	Remote Location USA
Job Type full-time	Posted Apr 03, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Manager, Client Onboarding @Coinbase Careers Page

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