Licensed Team Lead @Ashfield Healthcare, LLC

[Hiring] Licensed Team Lead @Ashfield Healthcare, LLC

Mar 28, 2025 - Ashfield Healthcare, LLC is hiring a remote Licensed Team Lead. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

This role involves delivering virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff.

Adhere to all job duties and responsibilities as outlined in the Patient Solutions, Insmed Virtual Clinical Educator job description.
Divide time 60:40 between responsibilities of a VCE and as a Team Lead.
Provide intermediate service between Client Account Manager, Supervisor, or designee, and Call Center Communicators or Virtual Clinical Educators.
Support Client Account Manager, Supervisor, or designee, or Program Leadership team in all project business goals and objectives.
Assist with the delivery of training sessions as instructed by Supervisor and in cooperation with the Program Training Manager if applicable.
Examine inquiries, complaints, and escalations for the program.
Escalate, in a timely manner, all system issues or delays that happen to the program leadership.
Assist with call quality assurance; provide prompt feedback to call center communicators.
Assist the Program Leadership team with the collection of individual monthly program metrics.
Assist with the distribution and assimilation of all project information/directives to the team.
Maintain high quality and productivity standards for all client projects; follow project scripts and guidelines.
Have effective organizational skills, including working on multiple projects at the same time.
Complete all required administrative tasks in a timely manner within the deadlines required for the program and Inizio Engage.
Return and maintain all company equipment and materials according to company instructions.
Protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Adhere to all company and client policies, procedures, and training requirements.
Work independently to complete essential tasks with minimal direct supervision or oversight.

Qualifications

Current U.S. Healthcare professional license (RN, RT).
Minimum of associate’s degree; pursuing BA/BS preferred.
2+ years of successful experience training or supervising within a call center preferred.
Highly motivated individual with excellent interpersonal, communication, and leadership capabilities.
Ability to multitask while maintaining high attention to detail and accuracy.
Process excellence and ability to problem solve and be proactive.
Must possess the ability to train and motivate staff members.
Strong working knowledge of Microsoft Office, client-specific applications, and database systems.
Respiratory Disease state experience preferred.
Ability to join frequent meetings and calls without disruption or disconnecting.

Benefits

Competitive compensation.
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions.
Generous performance-driven Incentive Compensation package.
Competitive environment with company-wide recognition, contests, and coveted awards.
Exceptional company culture.
Recognized as a Top Workplace USA 2021.
Awarded a “Great Place to Work” award in 2022 and 2023.
Fortune Best Workplaces in Biopharma 2022.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Licensed Team Lead @Ashfield Healthcare, LLC

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 28, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Licensed Team Lead @Ashfield Healthcare, LLC

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