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Virtual Clinical Educator
@Ashfield Healthcare, LLC
[Hiring] Virtual Clinical Educator @Ashfield Healthcare, LLC
Mar 19, 2025 - Ashfield Healthcare, LLC is hiring a remote Virtual Clinical Educator. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves delivering telephonic educational support to identified patients within the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.
- Provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company
- Provide therapy education and support
- Collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and documentation
- Maintain excellent quality and provide superior customer service while adhering to program call guides, talking points, and FAQs
- Use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information
- Attend and successfully complete all trainings, courses and related competency assessments per the program requirements
- Complete all required administrative responsibilities within the deadlines required for the program
- Attend local and national program meetings and/or conferences, as required
- Adhere to all company and client policies, procedures and training requirements
- Safeguard patient privacy and confidentiality in remote setting by following HIPAA guidelines
- Return and maintain all company equipment and materials according to company instructions
Qualifications
- Current U.S. Healthcare professional license (RN, RT)
- Associate degree/Bachelor’s/BSN or equivalent work-related experience
- Preferred minimum of 2 years of experience working in respiratory disease state or related field
- A highly motivated self-starter with a desire to update professional knowledge base regularly
- Competency with Call Center Telephone Technology preferred
- Demonstrate effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Demonstrable organizational skills and the ability to manage multiple tasks
- Ability to multitask while maintaining high attention to detail and accuracy
- Process excellence and ability to problem solve and be proactive
- Strong working knowledge of Microsoft Office, client-specific applications, and database systems
- Ability to join frequent meetings and calls without disruption or disconnecting
Benefits
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
- Generous performance-driven Incentive Compensation package
- Competitive environment with company wide recognition, contests, and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
