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Legal Client Intake Specialist
@Ellisporter
[Hiring] Legal Client Intake Specialist @Ellisporter
Mar 26, 2025 - Ellisporter is hiring a remote Legal Client Intake Specialist. 💸 Salary: $40,000 - $45,000 annual (paid hourly). 📍Location: USA.
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Role Description
The Client Intake Specialist plays an important role in helping Ellis Porter deliver a remarkable immigration experience to our clients. As a Client Intake Specialist, you will leverage your excellent communication skills and positive attitude to ensure that Ellis Porter’s clients are handled with a high level of attention.
- Handle client inquiries professionally and promptly through phone and email.
- Screen potential clients through initial consultations to evaluate case eligibility and collect relevant information.
- Work with attorneys and case managers to ensure smooth case assignments and transitions from intake to representation.
- Guide clients through the intake process with empathy and professionalism, addressing all questions and concerns clearly.
- Keep detailed, current records of potential client interactions and potential case details.
- Review client records for quality using our client management system.
- Ability to collaborate effectively with team members, follow instructions accurately, and show proactive initiative.
- Utilizes software and workflows to process client and matter intake information.
Qualifications
- Previous experience working in customer service, administrative or other public-facing role with emphasis on high levels of service.
- Excellent communication/people skills and an infectiously positive attitude.
- Demonstrating cultural sensitivity and appreciating diversity.
- Passion for delivering amazing client service.
- Team player and you treat coworkers with courtesy and respect.
- Strong organizational skills and high levels of attention to detail.
- Professional, reliable, and accountable.
- Possessing technical capabilities to work in various platforms – MS Office, Hubspot & firm-specific programs.
- Recognizing immigrants as amazing people who make positive contributions to America’s economy and cultural diversity.
Benefits
- An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.
- An opportunity to work with smart, creative, dedicated, and supportive immigration professionals.
- A firm culture that embraces diversity and celebrates international cultures.
- People-centered workplace policies.
- Competitive compensation, health/dental/vision/life insurance benefits and a 401(k) with employer matching contributions.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$40,000 - $45,000 annual (paid hourly)
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
