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Customer Service
L1 Technician
@1840&company
[Hiring] L1 Technician @1840&company
Mar 24, 2025 - 1840&company is hiring a remote L1 Technician. 💸 Salary: unspecified. 📍Location: India, South Africa, Ukraine, Argentina, Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.
- Respond to and resolve technical support requests via phone, email, or in-person.
- Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Assist with network connectivity issues and basic network troubleshooting.
- Document and track support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Provide excellent customer service and maintain a positive user experience.
Qualifications
- High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Basic understanding of computer hardware, operating systems, and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in a technical support role is preferred but not required.
- Willing to work on a graveyard schedule.
Benefits
- Opportunities for professional development and growth.
- Friendly and collaborative work environment.
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️
| 📍 | Be aware of the location restriction for this remote position: India, South Africa, Ukraine, Argentina, Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
India, South Africa, Ukraine, Argentina, Philippines
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India, South Africa, Ukraine, Argentina, Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
