[Hiring] Junior Tech Client Support Analyst @Improvadoio
Mar 21, 2025 - Improvadoio is hiring a remote Junior Tech Client Support Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
Role Description
As an Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.
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Solve Complex Data Challenges:
- Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
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Engage & Empower Customers:
- Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
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Drive Product Excellence:
- Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
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Become a Platform Expert:
- Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
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Build Knowledge:
- Document recurring cases to streamline future troubleshooting.
Qualifications
- 1+ year in technical support or a similar role.
- SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
- Passion for translating technical details into clear, empathetic solutions.
- Thrive in cross-functional teams and fast-paced environments.
- Fluent English: Communicate complex ideas clearly to global clients.
Benefits
- Remote-first culture with asynchronous collaboration and results-driven hours.
- Work directly with enterprise clients and influence a product used by industry leaders.
- 27 days PTO + US holidays.
Company Description
Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.
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| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
