[Hiring] Junior Customer Support Specialist @Process Street
Mar 21, 2025 - Process Street is hiring a remote Junior Customer Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.
- Respond to email, live chat, and phone inquiries from existing customers and prospects
- Advise customers on the best way to use the software to meet their needs
- Track customer interactions in Salesforce
- Assist prospects during their trial period to ensure they understand the product functionality
- Serve as a conduit for customers to communicate product and feature requests to Product Managers
- Assist our Customer Success Managers in dealing with large customers
- Contribute to the Support Knowledge-base
- Conduct product demos for prospects
- Conduct Onboarding and Account Reviews for existing customers
Qualifications
- 1-2 years of experience working directly with customers, preferably in SaaS
- Excellent communicator in written and verbal English
- Attention to detail
- Obsessed with customer experience
- Growth mentality with a self-motivated approach to learning and development
- Love working with technology, including web and mobile applications
- Experience with Intercom and Salesforce is a plus
- Ability to work 9am-6pm PST
Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December
- Annual company offsite – We get together as a whole company annually as well as encourage and sponsor small group meetups
- Social time – Regular coffee chats, game-playing, story-telling, and more to build connections
- Equity for all full-time roles
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
