Back to Remote jobs >
Customer Service
IT Support Engineer
@pawaPay
[Hiring] IT Support Engineer @pawaPay
Mar 28, 2025 - pawaPay is hiring a remote IT Support Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Provide first and second-level technical support to end-users, addressing issues related to hardware, software, network, and peripherals
- Troubleshoot and resolve incidents related to operating systems, applications, and hardware, ensuring minimal downtime and optimal performance
- Install, configure, and maintain computer systems, software, and hardware components, adhering to company policies and best practices
- Collaborate with other IT professionals to analyze and resolve complex technical issues, escalating when necessary
- Coordinate with pawaPay suppliers for hardware procurement and hardware/software support
- Maintain accurate and detailed documentation of IT assets, support tickets, and system configurations to facilitate knowledge sharing and efficient troubleshooting
- Assist in disaster recovery planning and testing to ensure data integrity and business continuity
- Provide technical assistance and training to end-users, promoting the adoption of new technologies and fostering a positive user experience
- Participate in IT projects and initiatives, including system upgrades, migrations, and security enhancements, to support the organization's strategic goals
- Stay current with industry trends, emerging technologies, and best practices to continuously improve the IT support function
- Manage IT related projects such as software rollouts/upgrades and OTP Phone management
- Support Company Management in gaining and retaining ISO27001 certification
Qualifications
- Strong knowledge of Windows, macOS, and Linux operating systems, as well as common office productivity software (e.g., Microsoft Office, G Suite)
- Excellent problem-solving and critical-thinking skills, with the ability to diagnose and resolve technical issues quickly and effectively
- Strong communication and interpersonal skills, with a customer-focused attitude and the ability to communicate technical concepts to non-technical users
- Experience with remote support tools and methodologies, including remote desktop, VPN, and remote administration tools
- Familiarity with ITIL or other IT service management frameworks is a plus
- Able to manage multiple tasks and priorities
Similar Remote Jobs
More jobs at pawaPay
More Customer Service jobs
-
Customer Service $19.45 - $29.20 USAMar 31, 2025
-
Customer Service unspecified SpainMar 31, 2025
More jobs in USA
-
Human Resources $106,000-$159,000 USAMar 31, 2025
-
All others $135,000 - $156,000 USAMar 31, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,675 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
