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Customer Service
IT Service Desk Specialist
@MiTek USA Inc
[Hiring] IT Service Desk Specialist @MiTek USA Inc
Mar 18, 2025 - MiTek USA Inc is hiring a remote IT Service Desk Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Responsible for providing phone and ticketing technical support in maintaining the company's information technology, software, hardware, and business systems. Provide proactive and reactive support for Production services, supporting all production systems running at MiTek.
- Address support center and new service requests in priority order and tracking from request to resolution
- Log all calls in the service desk incident management application system
- Perform software installations, upgrades, and configure customer-specific software
- Document all computer and network problems and resolutions for future reference
- Provide basic training to associates on the use of company applications and remote access software
- Troubleshoot technology and support problems and make recommendations for possible solutions
Qualifications
- 2+ Years of experience in Windows, software, and endpoint support required
- 1-2 Years of experience providing phone support of remote employees required
- 1-2 Years of experience troubleshooting and ticket escalations required
- Able to use Microsoft Office Applications
- Familiarity with and/or ITIL concepts or certification preferred
Requirements
- Must be self-motivated, team-oriented and possess strong communication and interpersonal skills
- Strong sense of urgency and strong commitment to quality customer service is required
- Ability to analyze and interpret data (metrics) to improve the delivery and support of services to our customers
Benefits
- Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off
- Day One Medical/Rx, Dental and Vision Plans
- Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement
- Performance/Incentive bonuses
- Career advancement, training opportunities, Employee Resource Groups, and tuition reimbursement
- Retirement programs including Matching 401(k) Contributions and Profit Sharing
- Employer paid Short-Term Disability, Long-Term Disability and Life Insurance
- myFlexPay partner – allows you to track, manage and access your pay anytime
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
