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Policy Renewal Administrator @ISTA Personnel Solutions

[Hiring] Policy Renewal Administrator @ISTA Personnel Solutions

Mar 18, 2025 - ISTA Personnel Solutions is hiring a remote Policy Renewal Administrator. 💸 Salary: unspecified. 📍Location: South Africa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting a U.S.-based insurance brokerage firm specializing in property and casualty insurance.

  • Manage policy renewals by retrieving information from insurance websites, updating internal systems, and organizing policy documents.
  • Handle both simple and complex renewals, ensuring all required details are accurately assessed and updated.
  • Communicate with clients via phone and email to confirm policy details, assess ongoing coverage needs, and provide renewal assistance.
  • Analyze client circumstances to determine whether the current policy still meets their needs and take appropriate action.
  • Ensure compliance with U.S. insurance regulations and company policies.
  • Maintain accurate documentation and records of policy updates and customer interactions.
  • Provide exceptional customer service to support client retention and policy renewals.

Qualifications

  • Experience with U.S. insurance policies (Property & Casualty, not limited to healthcare insurance).
  • Customer service experience within the U.S. insurance or financial sector.
  • Previous experience in a BPO environment supporting U.S. insurance clients will be an added advantage.
  • Excellent English communication skills (both written and verbal).
  • Strong problem-solving and creative thinking abilities.
  • High attention to detail and strong organizational skills.
  • Time management and ability to work independently in a remote setting.

Requirements

  • This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time).
  • This is a remote role for South African Citizens only.
  • A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
  • A reliable power backup solution is required to manage load shedding and power outages.

Company Description

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings.

  • From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies.
  • If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: South Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Policy Renewal Administrator @ISTA Personnel Solutions
Customer Service
Salary 💸 unspecified
Remote Location
South Africa
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,220 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: South Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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