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Customer Service
IT Service Desk Agent
@375 Parsons Global Services, Ltd.
[Hiring] IT Service Desk Agent @375 Parsons Global Services, Ltd.
Mar 29, 2025 - 375 Parsons Global Services, Ltd. is hiring a remote IT Service Desk Agent. 💸 Salary: unspecified. 📍Location: United Arab Emirates.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Parsons is looking for an amazingly talented IT Service Desk Agent to join our team!
- Provides first level analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware
- Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger
- Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups
- Researches and develops solutions for standard software and hardware questions, issues, problems and failures
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations
- Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support
- Documents and reports all service requests and their outcome, following standard Parsons procedures and practices
- Provides Service Desk on-call support for non-business hours (Weekends and Holidays)
- Performs other responsibilities associated with this position that may be appropriate
Qualifications
- High school diploma or Engineering degree
- 0-1 years of related work experience providing support to end users, working in an IT support role or working in the MIS environment
- A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers and peripherals
- Familiarity with the MIS environment and knowledge of the assigned area
- Good customer service skills
- Ability to identify, analyze and resolve common technical issues, questions and problems with the standard Parsons hardware and software configurations
- Written and oral communication skills appropriate for IT helpdesk role
- Must be a UAE National
Company Description
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today.
- Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge
- Our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance
- Our people are our greatest asset
- We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future
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| 📍 | Be aware of the location restriction for this remote position: United Arab Emirates |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
United Arab Emirates
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: United Arab Emirates |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
