[Hiring] IT Help Desk Technician @TBF Enterprises/Jupiter Warranty Management
Mar 28, 2025 - TBF Enterprises/Jupiter Warranty Management is hiring a remote IT Help Desk Technician. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are seeking a dedicated Helpdesk Support Technician to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network related issues. This role requires excellent problem-solving skills, a customer-service mindset, Auto Dealership IT experience, and a passion for technology.
- Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues.
- Create, manage, and resolve service tickets in the IT ticketing system.
- Provide remote support to users in satellite offices or work-from-home employees using remote access tools.
- Perform account management tasks such as creating, modifying, and disabling user accounts in O365 Admin, Azure, and other relevant systems.
- Support password resets, multi-factor authentication (MFA), and access requests.
- Install, modify, and repair computer hardware and software.
- Identify and escalate complex issues to appropriate internal teams.
- Document and maintain accurate records of user issues and resolutions.
- Provide training and support to users on various software applications and systems.
- Assist in the creation of technical documentation, user guides, and FAQs for common support issues.
- Collaborate with other IT team members to improve processes and enhance user experience.
Qualifications
- Associate’s degree in computer science, Information Technology, (or equivalent work experience of 2-3 years).
- MUST HAVE experience with automotive dealership IT systems and DMS applications.
- Strong understanding of computer systems, mobile devices, MFA solutions, Network fundamentals, VPN applications, Email Security, Office 365, including Exchange, Teams, SharePoint, and Azure.
- Excellent problem-solving and communication skills.
- Customer-oriented with a friendly, professional demeanor.
- Ability to work independently and in a team environment.
- Knowledge of network protocols and remote troubleshooting tools.
Benefits
- Health Care Plan (Medical, Dental & Vision) After 90 days.
- Work From Home.
Company Description
TBF/Jupiter Warranty Management is a professional automotive warranty administration services company. We provide excellent OEM warranty services solutions for Auto Dealers. We are committed to fostering a collaborative and supportive environment where our employees can thrive and grow.
Similar Remote Jobs
More Customer Service jobs
-
Customer Service unspecified SurinameApr 01, 2025
-
Customer Service 24 - 36 usd / hourly USAApr 01, 2025
More jobs in USA
-
Sales / Business unspecified USAApr 01, 2025
-
Software Development 75th-percentile competitive compensation USAApr 01, 2025
Kickstart Your Job Search
Unlock 54,642 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
