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Implementation Manager @Invert

[Hiring] Implementation Manager @Invert

Mar 15, 2025 - Invert is hiring a remote Implementation Manager. đź’¸ Salary: competitive salary, equity, and benefits. đź“ŤLocation: Northern America.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

You will join as a founding member of Invert’s Customer Experience (CX) team. This team is responsible for ensuring our customers achieve success with Invert’s software, from technical implementation and onboarding, through long-term adoption and value realization.

  • Leading Customer Implementations:
    • Driving the implementation of Invert software, including technical discovery, integration setup, onboarding, and training.
  • Long Term Customer Engagement & Success:
    • Working closely with customers to ensure they fully adopt Invert and maximize the value of Invert’s platform for them and their teams.
  • Customer Support:
    • Providing hands-on support to customers, troubleshooting issues, and delivering training.
  • Product Feedback & Advocacy:
    • Capturing customer feedback to improve the product, being the voice of the customer to product and engineering, and fostering customer champions.
  • Cross-Functional Collaboration:
    • Working closely with Product, Engineering, and Sales to ensure customers have a seamless experience.

Qualifications

  • 5-7 years in customer experience - either software implementation, customer success, or account management, ideally in SaaS focused on biotech, life sciences, or another technical domain.
  • Minimum of a B.S. in a STEM major.

Requirements

  • Strong action bias and problem-solving mindset.
  • Ability to quickly grasp complex technical domains.
  • Comfort with ambiguity and changing priorities.
  • Strong communication and stakeholder management skills.
  • High degree of curiosity and eagerness to improve customer experience.
  • Experience with AI tooling/LLMs, or a strong desire to incorporate these tools into your workflows.

Benefits

  • High-growth startup with impactful work.
  • Fully remote, distributed across US and European time zones.
  • Competitive salary, equity, and benefits.
  • New laptop, monitor, and accessories of your choice.
  • Frequent team off-sites.
  • Unlimited PTO.

Interview Process

  • Recruiter Screen or Hiring Manager Screen (30 minutes):
    • A quick conversation with our technical recruiter or your hiring manager to assess experience, skills, and motivation.
  • Hiring Manager Behavioral Interview (45 minutes):
    • A deep-dive behavioral interview with the Hiring Manager to evaluate past experiences, approach to challenges, and customer-focused mindset.
  • Bioprocessing Case Study & Panel Interview (1 hour):
    • You will present a case study related to bioprocessing to a panel including one person from Product and 1-2 from the CX team. This will assess your technical knowledge, problem-solving skills, and ability to communicate complex ideas.
  • Final Interview with CEO (30 minutes):
    • A conversation with the CEO to ensure alignment with Invert’s vision and culture.

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đź“Ť Be aware of the location restriction for this remote position: Northern America
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Implementation Manager @Invert
Customer Service
Salary đź’¸ competitive salary, equity, and benefits
Remote Location
Northern America
Job Type full-time
Posted Mar 15, 2025
Apply for this position Unlock 52,824 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Northern America
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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