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Customer Service
Implementation Consultant
@Jobs for Humanity
[Hiring] Implementation Consultant @Jobs for Humanity
Apr 03, 2025 - Jobs for Humanity is hiring a remote Implementation Consultant. đź’¸ Salary: $74,625 to $124,375 per year, bonus eligible. đź“ŤLocation: Northern America, Americas.
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Role Description
The Implementation Consultant delivers technical implementation support to new and existing customers. As a member of the Customer Engagement team, the Implementation Consultant will help implement academic integrity and assessment technology solutions at our client institutions.
- Coordinates with Onboarding Consultants, Customer Success Managers, and other internal stakeholders to ensure that technical implementation is smooth and seamless.
- Utilizes project scheduling and control tools/systems (Rocketlane, Salesforce, Zendesk) to monitor project plans and internal/external stakeholder tasks.
- Attends/leads virtual meetings and distributes communication to appropriate team members.
- Acts as an expert and trusted advisor in all Turnitin products and LMS integrations.
- Assists customers with complex problems by showing them the answer in our solutions.
- Determines the customer’s educational, assessment, and technical needs to optimize configuration, and recommends best practice solutions.
- Acts as liaison between customers and technical teams to inform users of updates and improvements of a technical nature.
- Partners cross-functionally with sales, UX, product management, and engineering teams when required.
- Supports the sales team with any integration-related queries that need specialist advice and oversight.
- Facilitates customer interactions with Support, Onboarding, and Integrations teams when needed.
The Implementation Consultant will assist with tasks pertaining to the Post Sales team:
- Helps develop processes that will improve customer experience.
- Works closely with the Account Management team to help prevent churn and increase customer uptake.
- Provides customer feedback and/or requirements to the Product team.
- Actively progresses own personal development.
Qualifications
- 3-5 years of experience in educational technology either as an Implementation Consultant, Customer Success Manager, onboarding specialist, vendor account manager, or technology specialist OR experience in education as an instructional technology specialist, instructional designer, technology staff or similar role.
- Excellent written and verbal communication, and compelling presentation skills for both online and in-person delivery.
- Ability to collaborate with internal teams for the benefit of the customer.
- Proven capability in managing high-level relationships within an institution or system.
- Ability to manage multiple projects concurrently.
- Experience in the Higher Education market strongly preferred.
- Experience with third-party integrations strongly preferred.
- Experience with Turnitin products (ExamSoft, Turnitin Feedback Studio, Draftcoach, etc.) strongly preferred.
- Ability to travel for on-site client visits or conferences as needed.
Requirements
- Accountability
- Resourcefulness
- Adaptability
- Curiosity
- Quality Focus
Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
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| đź“Ť | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$74,625 to $124,375 per year, bonus eligible
|
Remote
Location
Northern America, Americas
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Northern America, Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
