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Customer Service
Head of Dedicated Customer Success
@Ashby
[Hiring] Head of Dedicated Customer Success @Ashby
Apr 05, 2025 - Ashby is hiring a remote Head of Dedicated Customer Success. 💸 Salary: competitive compensation offered. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading Ashby’s EMEA Customer Success team, focusing on elevating the customer experience and operational excellence.
- Shape the Customer Success function in the EMEA region.
- Collaborate with existing CS leadership, including Heads of Strategic, High Touch, and Startup Customer Success.
- Lead and grow a team of skilled upmarket Customer Success Managers (CSMs).
- Own the Dedicated CS segment for the region, covering Strategic and High Touch segments.
Qualifications
- Proven leadership in growing and developing high-performing Customer Success Teams in a SaaS environment.
- Strategic thinking with the ability to understand and improve the customer journey.
- Experience in regional expansion roles, establishing processes and customer engagement models.
- Cross-functional collaboration with stakeholders across various departments.
- Innovative approach to problem-solving and strategy design.
- Analytical mindset with a focus on continuous improvement.
- Deep understanding of B2B customer needs and support experiences.
- Experience in improving customer product adoption and addressing key stages of the customer lifecycle.
Requirements
- Clear communication skills, able to distill complex concepts into simple themes.
- Strong listening skills, acting as an advocate for the Customer Success Team.
- Problem-solving abilities with a focus on innovative solutions.
- Detail-oriented with a focus on improving internal operations.
- Experience in coaching and developing team members.
Benefits
- Emphasis on high-quality work and avoiding quick hacks.
- Opportunity to sell a product that excites prospects and customers.
- Competitive compensation.
- 10-year exercise window for stock options.
- Unlimited PTO with a recommendation of four weeks per year.
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget with manager approval for larger expenses.
- Extended health benefits for you and your dependents.
- Generous budget for equipment, software, and office furniture.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive compensation offered
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
