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Customer Service
Head of Customer Success
@Elvis Eckardt Recruitment & Sales Solutions Limited
[Hiring] Head of Customer Success @Elvis Eckardt Recruitment & Sales Solutions Limited
Apr 08, 2025 - Elvis Eckardt Recruitment & Sales Solutions Limited is hiring a remote Head of Customer Success. 💸 Salary: competitive salary + equity options. 📍Location: Northern America.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Head of Customer Success, you will lead enterprise client relationships, enhance retention and upsell opportunities, and guide clients on advanced email and SMS marketing strategies. You'll bring deep experience with platforms like Klaviyo, Yotpo, Sendlane, and Attentive, and serve as a strategic partner in a fast-paced, growth-focused environment.
- Lead and manage a portfolio of high-value and enterprise accounts.
- Serve as a trusted advisor, aligning client goals with measurable outcomes.
- Build deep executive relationships and conduct strategic business reviews (QBRs).
- Provide hands-on guidance across platforms like Klaviyo, Yotpo, Sendlane, and Attentive.
- Improve campaign performance through segmentation, personalisation, and lifecycle strategies.
- Stay on top of evolving email/SMS marketing trends and technologies.
- Use Salesforce to manage client health, risk forecasting, and revenue pipeline.
- Deliver detailed reporting and insights to leadership and clients.
- Track KPIs and drive improvements through continuous data analysis.
- Mentor team members and scale best practices in a startup environment.
- Collaborate across Sales, Marketing, Product, and Analytics teams.
- Build repeatable playbooks for onboarding, feedback loops, and value delivery.
Qualifications
- 7+ years in a leadership role within B2B SaaS, specifically in Customer Success or Account Management.
- Expertise with ESP tools: Klaviyo, Yotpo, and Sendlane.
- 5–7 years managing strategic relationships with enterprise clients.
- Strong experience in email/SMS marketing strategy, performance optimisation, and campaign planning.
- Proficiency with Salesforce for tracking engagement and revenue.
- Strong analytical, presentation, and stakeholder management skills.
- Comfortable in a fast-paced startup environment with shifting priorities.
- Familiarity with tools like Attentive, Mailchimp, Campaign Monitor, etc.
- AdTech or ecommerce background.
- Knowledge of growth marketing, lifecycle campaigns, or data-driven retention strategies.
Benefits
- 100% remote work setup
- Full healthcare coverage
- Competitive salary + equity options
- 401(k)
- Work with an award-winning leadership team
- Make a direct impact in a high-growth tech company
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary + equity options
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
