[Hiring] Customer Support Lead @Elvis Eckardt Recruitment & Sales Solutions Limited
Mar 28, 2025 - Elvis Eckardt Recruitment & Sales Solutions Limited is hiring a remote Customer Support Lead. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
We're looking for a strategic and hands-on Customer Support Lead to take full ownership of the support function at a growing tech company in the secure messaging and fintech space.
This role is ideal for someone who's not only experienced in frontline customer support but also knows how to scale support operations through smart tooling, AI integration, and killer content—without hiring a big team.
- Own and manage the full customer support lifecycle
- Configure and optimize Zendesk as the core support platform
- Develop high-impact support content, from concise help articles to engaging video guides
- Leverage AI features and auto-responses within Zendesk to deflect tickets and drive resolution
- Coordinate a small virtual support team (2 CSMs who dedicate 1–3 hours per week to ticket support)
- Monitor trends and continuously refine the support experience
- Aim to minimize human support touchpoints through scalable solutions
Qualifications
- Zendesk pro: You know how to get the most out of it, including workflows, macros, triggers, and AI capabilities
- Strong background in content creation for customer support: self-help articles, video tutorials, etc.
- Experience using AI/automated tooling to reduce support volume is a massive plus
- Leadership skills to run and support a fractional virtual support team
- A mindset focused on efficiency, scalability, and customer satisfaction
Requirements
- The goal is simple: keep support lean, smart, and scalable.
- This isn't about growing a large team—it's about making one incredible person the brains behind a next-gen support function.
Contact
Elvis Eckardt
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
