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Customer Service
Head of Customer Experience and Growth
@MedHealth
[Hiring] Head of Customer Experience and Growth @MedHealth
Jan 31, 2025 - MedHealth is hiring a remote Head of Customer Experience and Growth. 💸 Salary: attractive base salary plus superannuation and sti. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation/ Self Insurance sectors.
- Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved
- Identify and secure new business opportunities across nominated sectors
- Negotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are met
- Engage, lead and support your team of Account Managers
- Position UHG as a trusted advisor with key industry stakeholders
- Represent UHG at industry forum, customer meetings and events
- Identify opportunities for new products and services to meet market needs
Qualifications
- Degree qualifications desirable
- 3+ years’ senior leadership experience within a similar role or industry
- Strong knowledge of personal injury insurance schemes with specific knowledge of the legal sector and how plaintiff and defendant law firms service these schemes
- Exceptional leadership and customer relationships skills
- Proven skills in negotiation and influencing
- Strong communication skills both written and verbal to all stakeholders
- Strong commercial acumen
- Ability to coach and provide feedback in a constructive manner
- Ability to work autonomously and as part of a team
Benefits
- Attractive base salary commensurate with experience plus superannuation and STI
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave
- Purchased leave (excl casuals)
- Hybrid working arrangements
- CBD office close to public transport
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
attractive base salary plus superannuation and sti
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Jan 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
