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Guest Experience Coordinator @Sagan Recruitment

[Hiring] Guest Experience Coordinator @Sagan Recruitment

Apr 02, 2025 - Sagan Recruitment is hiring a remote Guest Experience Coordinator. đź’¸ Salary: up to 1000 usd. đź“ŤLocation: Latin America (LATAM), USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Guest Experience Coordinator is the first point of contact for guests, ensuring every interaction is friendly, professional, and solution-oriented. This role involves phone, chat, and email support, handling guest inquiries, solving problems, and generating bookings. The ideal candidate is engaging, positive, and able to create memorable guest experiences.

  • Provide outstanding customer service via phone, chat, and email.
  • Assist guests with bookings, inquiries, and issue resolution.
  • Ensure a seamless and positive guest experience that drives repeat business.
  • Communicate clearly and professionally to represent the company's brand.
  • Accurately document guest interactions and maintain records.
  • Collaborate with the team to enhance guest service processes.

Qualifications

  • Excellent English communication skills (written and spoken).
  • Prior experience in customer service or hospitality is preferred.
  • Ability to handle guest concerns with patience and professionalism.
  • Tech-savvy and experienced with RingCentral, Xola, HubSpot, and ADP.
  • Strong problem-solving skills and attention to detail.
  • A naturally cheerful, engaging, and friendly personality.

Requirements

  • Familiarity with SendOwl, Shopify, TextExpander, G-Chat, and 1Password.
  • Comfortable with coaching and feedback to improve performance.

Benefits

  • Remote work opportunity (CST Time Zone).
  • Flexible work schedule with weekend availability as needed.
  • Independent contractor position.

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đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), USA
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Back to Remote jobs  >   Customer Service
Guest Experience Coordinator @Sagan Recruitment
Customer Service
Salary đź’¸ up to 1000 usd
Remote Location
Latin America (LATAM), USA
Job Type contract
Posted Apr 02, 2025
Apply for this position Unlock 54,496 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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