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Customer Service
[Fintech] Jr. Customer Service Officer
@Btse
[Hiring] [Fintech] Jr. Customer Service Officer @Btse
Mar 26, 2025 - Btse is hiring a remote [Fintech] Jr. Customer Service Officer. 💸 Salary: competitive total compensation package. 📍Location: Taiwan.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The task of Jr. Customer Service Officer is to provide quality customer support to our multi-currency digital assets exchange and derivatives platform’s Chinese-speaking users (Mandarin and other dialects) through its available online communication support channels.
- Manage and handle new and existing client on-boarding and identity verification (KYC) needs as applicable.
- Assist with exchange platform customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.).
- Coordination with internal support and team members to handle transaction issues.
- Build up FAQ, SOP, KB for any new coming features as required.
- Perform other tasks and duties to be assigned by Supervisor.
Qualifications
- Proficient in verbal and written Mandarin and English languages.
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.).
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members.
- With at least 1 year Customer Service / BPO experience.
- Working Knowledge on computers.
- Willing to work in a shifting schedule.
- Willing to work from home or at the office/business site as needed.
- Bachelor's degree or equivalent is an advantage.
Requirements
- Has exchange platform Spot/Futures knowledge in any currency.
- Has identity verification (KYC) experience.
- High customer-orientation.
- Self-motivated but is a team player and can work under pressure.
- Familiar with CRM/CSR flow and system.
Benefits
- Competitive total compensation package.
- Various team-building programs and company events.
- Comprehensive healthcare schemes for employees and dependents.
- And many more! Apply and let us tell you more!
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| 📍 | Be aware of the location restriction for this remote position: Taiwan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive total compensation package
|
Remote
Location
Taiwan
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Taiwan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
