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Financial Counselor @BizForce

[Hiring] Financial Counselor @BizForce

Mar 28, 2025 - BizForce is hiring a remote Financial Counselor. đź’¸ Salary: highly competitive salary. đź“ŤLocation: Philippines.

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Role Description

The Financial Counselor is directly responsible for verification of eligibility and benefits, time of service payment estimations, and negotiation of front-end collection agreements for all scheduled patients. Under the direct supervision of the Financial Team Lead and Front-End Revenue Cycle Manager/Supervisor, the Financial Counselor provides support to center staff in the collection and verification process. The Financial Counselor will set the stage for an exceptional patient experience; proactively initiating financial conversations prior to the time of service to maximize time of service collections and preserve patient retention rate. Financial conversations will also field any patient questions regarding the procedure and preparation, increasing patient comfort levels and adding value to the service.

  • Maintain a level of urgency in completing the daily insurance verifications to identify financial responsibility, initiating patient contact to secure time of service collections with Financial Counseling Calls, and providing center staff support in the collection process.
  • Maximize time of service collections by performing financial conversations to discuss details about the procedure, specific benefits and out of pocket expenses that will be collected at time of service.
  • Provide primary support to center level staff to assist with verification and time of service collections; conduct financial conversations with patients presenting at the center to maximize collections.
  • Provide exceptional guest service to all patients, Front Desk and Center Level staff, and Interdepartmental Staff.
  • Uphold consistent communication within the Financial Services Department, Authorizations Department, Center Staff, Revenue Manager and Financial Team Lead.
  • Identify through verification (online or via phone call or other means) patient co-pay, coinsurance, and deductible information due at the time of service for accounts as assigned.
  • Thoroughly explain and discuss benefits and financial responsibility due with the patient and field questions accordingly.
  • Create payment plans according to protocol; maximize time of service collections according to established guidelines.
  • Accurately identify all CPT codes associated with the patient’s procedure to accurately calculate financial obligation.
  • Communicate any possible disruptions in workflow to the Financial Team Lead and Front-End Revenue Cycle Manager.
  • Be proactive in helping to resolve any issues involving verifications, collections, financial obligations, time payment agreements, etc. with the center staff, insurance verification and authorization departments.
  • Identify bad debt and payment plan default account and process according to protocol.
  • Verify and/or correct account information as necessary.
  • Ensure that all procedures are researched completely and given thorough follow-through to arrive at a complete and accurate verification and determination of monies owed.
  • Respond to telephone inquiries and emails on various subjects relating to billing, charges, account balances, insurance status and patient financial obligation in a timely fashion.
  • Maintain confidentiality of all classified and sensitive information and records, including patient care and HIPAA information.
  • Attend and participate in seminars, in-service educational classes, staff meetings, and on-the-job training programs as required.
  • Receive and follow directives and instructions from the Radiologists, Senior Administration, Business Managers, and Supervisors to properly perform the position function.

Qualifications

  • 2 years’ experience in a medical office setting to include personal experience with: charge entry, payment posting, authorizations and account collections
  • Familiarity with computer based billing & A/R systems
  • Proficiency in keyboard and ten-key pad entry
  • Interpersonal skills to function in a team environment
  • Ability to process high volume of data
  • Ability to adapt to various departmental procedures on a rotating basis
  • Background/experience with personal computers and software related to medical billing operations
  • Must properly control the release of proprietary and confidential information
  • Knowledge and ability to understand and comply with all HIPAA and compliance requirements

Benefits

  • Permanent Work From Home
  • Leave Credits
  • Monetary Allowance
  • Annual Bonus
  • Weekly Paychecks
  • Fixed Weekends Off
  • Thriving Company Culture with Complete Autonomy
  • Exclusive Specialized Training Programs
  • Unlock Your Potential with a Highly Competitive Salary

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đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Financial Counselor @BizForce
Customer Service
Salary đź’¸ highly competitive salary
Remote Location
Philippines
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 54,745 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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