[Hiring] Expert Client Success Manager @C0022 Ensono LLC
Mar 28, 2025 - C0022 Ensono LLC is hiring a remote Expert Client Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
Expert Client Services Managers serve as multiple client or account management’s strategic point of contact for Solution and/or InfoBase Delivery for larger / more complex accounts. The Expert CSM is responsible for mentoring and providing oversight for less experienced CSMs as well as coordinating or managing the following:
- Production processing
- Change, issue and release management
- Data delivery across all Ensono lines of business and teams
- Contractual compliance
An Expert CSM would also be involved in new logo implementations and looked to by the Account Management team for their expertise in managing a client. The Expert CSM would also be involved in driving the definition of requirements for account related projects as well as resolution of client delivery issues and seamless quality assurance of client deliverables. An Expert CSM would be expected to lead the remediation of unhealthy account teams and bringing trouble accounts back to a healthy state. The Expert CSM would be involved in setting the direction for the account in Account Planning sessions with account owners, utilizing proactive research and understanding of the competitive landscape, and making recommendations for how data can and cannot be used.
Qualifications
- Bachelor’s degree from a four-year college or university or equivalent work experience
- 10+ years experience in a production, data, delivery or similar client facing role
- 7+ years experience with client contract or service level agreement compliance
- Strong experience with process improvement/management disciplines (e.g. LEAN)
- Strong management of multiple projects concurrently using excellent communication skills
- Proficient in Microsoft Office Suite of tools
- Strong analytical, problem solving, and decision-making skills
- Strong written and verbal communication skills
- Exceptional communication across all levels of the organization
Requirements
- Proactively pursues and resolves delivery issues before team or client is materially affected
- Manages help desk regarding client incidents
- Provides causation and post mortem analysis of client incidents
- Oversees action plans, as needed, for client satisfaction to ensure effectively managed client relationships
- Collaborates with leadership on cost management, quality and productivity improvement
- Oversees and drives profit improvement plans using various process management disciplines
- Proactively stays informed on the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account performance
Benefits
- Extended workday hours may be required to complete deliverables
- Ability to demonstrate thought leadership in how data should be used
Supervisory Responsibilities
- This position does not have direct reports but may mentor less experienced associates in the role.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
