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Customer Service
Enterprise Customer Success Manager
@Workwithus
[Hiring] Enterprise Customer Success Manager @Workwithus
Feb 06, 2025 - Workwithus is hiring a remote Enterprise Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
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Role Description
This is a high-impact role where you’ll shape how we support enterprise customers. You have deep industry (HR/TA) expertise, thrive in strategic partnerships, and know how to navigate complex client needs. If you’re passionate about delivering outstanding customer experiences and driving account growth in a fast-paced HR tech startup, this is your chance to make a real mark.
- Build and manage stakeholder relationships across enterprise accounts, ensuring high customer sentiment and advocacy
- Partner with clients to define success metrics and create tailored success plans aligned with their business goals
- Be the voice of the customer. Keep clients engaged with strategic insights, product updates, and best practices
- Maximize customer value. Drive product adoption, engagement, and identify upsell opportunities that make a difference
- Work cross-functionally with Sales, Product, Engineering, and Support to ensure customers have everything they need to succeed
- Track and analyze customer health metrics to identify opportunities to drive more value with Pinpoint
Qualifications
- 4+ years in Customer Success Management, specifically managing enterprise customers in HR tech SaaS
- Relevant industry experience—you’ve either done CS within TA/HR tech or worked as a recruiter previously
- Proven stakeholder management across large accounts—you build trust and turn customers into advocates
- Calm under pressure. You’re comfortable juggling up to 30 enterprise accounts at different lifecycle stages
- Outcome-driven. You deeply understand customer goals and ask the right questions to drive success
- Data-savvy. You analyze customer data, prioritize effectively, and organize daily tasks for impact
- Always learning. You’re eager to improve, adapt, and grow in a fast-moving environment
- Team player. You actively contribute to the team’s success and collaborate cross-functionally
- Based in the UK, with full work authorization
Requirements
- Tech Stack: Google Workplace, Notion, Slack, Zoom, Hubspot, Intercom, Lattice, Linear, Chargebee, Calendly, HiBob, Guru.
Benefits
- Gold-plated healthcare – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
- Unlimited holidays – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
- Mental health support – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
- Retirement matching – A competitive plan to help you hit your long-term financial goals
- Remote-first culture – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
- Meaningful equity – You’re helping build something special, and you should share in its success
- Generous parental leave – Up to 16 weeks of fully paid leave to support new parents
- Learning budget – Annual funds for courses, books, or anything else that fuels your personal and professional growth
- Top-of-the-line equipment – MacBook Pro, 4K monitors, and all the right tools to do your best work
- A team that’s got your back – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Feb 06, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
