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Customer Service
Customer Success Manager
@LE027 Glofox UK Limited
[Hiring] Customer Success Manager @LE027 Glofox UK Limited
Mar 23, 2025 - LE027 Glofox UK Limited is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: EMEA, UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a member of our global CX team, you will support Glofox customers in the EMEA region by creating ongoing value and mitigating risks. You will guide customers through their journey post-onboarding, serving as a key resource and escalation point for platform queries. Acting as a trusted advisor and coach, you will ensure customers are set up for continued success.
- Support customers post-onboarding by engaging key stakeholders, conducting platform health checks, aiding in product adoption and usage, and improving retention rates.
- Drive improved results for KPIs including client retention, customer health scores & customer engagement, new feature adoption & risk mitigation.
- Conduct training sessions to ensure customers understand and can effectively use the platform.
- Provide continuous support and assistance to customers and resolve platform queries and issues promptly.
- Identify opportunities to add value for customers through new or existing features.
- Leverage Enablement & Product Marketing materials to support customers with training & product adoption.
- Harness the power of personalised messaging and value proposition to drive interest and adoption of new features.
- Act as a product & industry champion, leveraging known & learned best practices to unblock challenges during the customer lifecycle.
- Work with management to create feedback loops, ensure alignment and drive optimisation between customer success and other departments.
Qualifications
- Bachelor’s degree with evidence of high achievement in academics and extracurriculars.
- A total of 5+ years of relevant experience, with 2+ years' experience in SaaS Onboarding, Account Management or Customer Success.
- Prior experience in managing an SMB / high volume portfolio of customers (200+) with performance and retention based KPIs.
- Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders.
- Outstanding organisational, scheduling and time management skills.
- High EQ/interpersonal skills in working with diverse stakeholders and a willingness to strive for positive customer outcomes.
- Coachable, self-motivated, curious and resilient.
- A natural desire to build meaningful partnerships and seek out solutions for customers.
Requirements
- Prior experience within a Health and Fitness technology SaaS company, or experience working within a health and fitness club or studio.
- If you have previously managed a portfolio of customers with retention or expansion KPIs, that would be a huge plus.
- Spanish speaking would be a great compliment to support our Spanish speaking customers.
- Prior supervisory or management experience would be fantastic as we are always looking for the next wave of leaders in our organization!
Benefits
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
- Monthly reimbursement for your preferred health scheme.
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
- And more! – so many benefits we couldn’t even fit them all here!
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| 📍 | Be aware of the location restriction for this remote position: EMEA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
EMEA, UK
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: EMEA, UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
