Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   Customer Service
EHR Support Specialist @California Mental Health Services Authority

[Hiring] EHR Support Specialist @California Mental Health Services Authority

Mar 25, 2025 - California Mental Health Services Authority is hiring a remote EHR Support Specialist. 💸 Salary: $70,000 - $90,000 annually. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The CalMHSA Electronic Health Record System (EHR) Support Specialist supports the operations and implementation efforts of behavioral health electronic medical record system that supports over 20+ counties in California.

  • Review and analyze all training documentation to become familiar with standard EHR workflows.
  • Respond to live chat and helpline user calls, provide users with links to appropriate training documents and triage issues warranting escalation to relevant subject matter experts in the organization.
  • Log and track requests using applicable software.
  • Participate in testing of all emerging training documentation to validate accuracy.
  • Assist in determining when user training is needed and will provide virtual user training on occasion.
  • Assist in configuration of new users.
  • May need to assess and process patient-protected health information and maintain compliance with HIPAA.
  • Follow a pre-defined set of procedures to send required reports to the State of California.
  • Conduct some data clean up or communicate need for data clean-up to user groups.
  • Respond to internal and external inquiries or requests and provide assistance.
  • Handle or redirect inquiries or distribute correspondence to the appropriate person of the team.
  • Collaborate with supervisors to maintain and update an efficient database, monitor project health and lifecycle, and prepare reports.
  • Perform data analysis and create PowerPoint presentations, as needed for both internal and external stakeholders.
  • Other duties as assigned.

Qualifications

  • Requires a BS/BA in Business Administration or in a similar field and 1 year of qualifying experience or an acceptable equivalent combination of education and experience.
  • Hands on experience supporting Electronic Health Record System operations or implementations.
  • Basic analytical, technical, interpersonal and communication skills.
  • Strong problem solving and critical thinking skills.
  • Ability to prioritize and multitask.
  • The candidate must be able to work in a team environment.
  • Knowledge of systems requirements and technologies.
  • Proficient in MS Office applications, including Word and Excel.

Requirements

  • Experience working with clinical or billing disciplines.
  • Additional Information Technology education/certificate.
  • Demonstrate the ability to use a computer and applicable computer software effectively.
  • Has intermediate knowledge of Excel & Word, PowerPoint, Adobe, and Outlook.
  • Demonstrate the ability to read, comprehend, and respond appropriately through written or verbal form.
  • Ability to add, subtract, multiply, and divide in all measure units, using whole numbers, common fractions, and decimals.
  • Demonstrate the ability to effectively apply common sense and follow through to daily tasks.
  • Demonstrate excellent analytical skills and the ability to efficiently conduct research.
  • Physical demands include frequent sitting and standing, using phone and headset, typing, answering phones, writing, and lifting materials weighing up to 10 pounds.
  • Must spend long hours in intense concentration and on the computer entering information.
  • Must deal with a wide variety of people on various issues under deadlines.
  • Schedule varies depending on business needs; however, company normal business hours are 8:00am to 5:00pm, Monday – Friday.

Salary Description

$70,000 - $90,000 annually

Similar Remote Jobs

More jobs at California Mental Health Services Authority

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 53,550 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
EHR Support Specialist @California Mental Health Services Authority
Customer Service
Salary 💸 $70,000 - $90,000 annually
Remote Location
USA
Job Type full-time
Posted Mar 25, 2025
Apply for this position Unlock 53,550 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
EHR Support Specialist Apply for this position Unlock 53,550 Remote Jobs
×
  • Unlock 53,550 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in March 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access