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Customer Service
DevOps Support Engineer
@Spacelift
[Hiring] DevOps Support Engineer @Spacelift
Apr 06, 2025 - Spacelift is hiring a remote DevOps Support Engineer. 💸 Salary: competitive salary and equity package. 📍Location: Europe, USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing technical support and guidance to users of Spacelift's management platform for Infrastructure as Code.
- Provide guidance to users.
- Research and identify solutions to issues reported by users.
- Diagnose and troubleshoot technical issues.
- Ask customers targeted questions to understand the root of the problem quickly.
- Track requests through to resolution within agreed time limits.
- Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue.
- Occasionally, jump on a quick call to facilitate communication.
- Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers).
- Provide prompt and accurate feedback to users.
- Refer to the internal knowledge base and external resources to provide accurate solutions.
- Ensure all requests are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with users to ensure their systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
- Share relevant feedback with the Product team to improve Spacelift.
Qualifications
- 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
- 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure).
- Hands-on experience with Linux environments.
- Ability to diagnose and troubleshoot technical issues.
- Ability to provide step-by-step technical help.
- Excellent problem-solving and communication skills.
- Excellent written English skills.
- Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus.
- Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.
- Be based in the East Coast - US.
Benefits
- Competitive salary and equity package.
- B2B Contract.
- 26 days of paid time off annually + local bank holidays.
- Sick leave.
- Flexible working hours and a healthy 40-hour workweek.
- We are a full-remote company.
- Learning & education budget.
- Company offsites.
- Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.
Company Description
Spacelift is the most flexible management platform for Infrastructure as Code, helping DevOps teams manage cloud infrastructures simultaneously, providing automation, visibility, and collaboration.
- Co-founded in 2020 by Marcin Wyszynski and Pawel Hytry.
- Backed by top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures, and Inovo Venture Partners.
- Raised $22.6M in funding over three rounds.
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| 📍 | Be aware of the location restriction for this remote position: Europe, USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary and equity package
|
Remote
Location
Europe, USA
|
|
Job Type
unspecified
|
Posted
Apr 06, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe, USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
