Desktop Support Technician @The Warranty Group Australasia Pty Ltd.

[Hiring] Desktop Support Technician @The Warranty Group Australasia Pty Ltd.

Mar 25, 2025 - The Warranty Group Australasia Pty Ltd. is hiring a remote Desktop Support Technician. 💸 Salary: unspecified. 📍Location: Australia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing technical assistance and support for users both on-site and remotely.

Help with Tier 1-2 support for 150+ users deskside and remote/virtual support.
Respond to support requests via Service Now, providing Level 1-2 onsite support.
Run diagnostic programs, isolate problems, and implement long-term solutions.
Work alongside Senior Engineers assisting in complex IT projects.
Document and record work instructions in the IT knowledge database.
User administration including adding, changing, and deleting user accounts.
Escalate major incidents to Local and Global Assurant Engineers for resolution.
Assist with computer systems, hardware, software, and some network support.
70% - Provide technical IT support to Assurant users based in Australia and NZ.
30% - Participate in multiple small to medium-scale projects and/or tasks.

Qualifications

Knowledge of computers and networking systems.
A minimum of 2 years of technical experience in supporting users and computer networks.
Excellent customer service skills – professional, empathetic, and proactive.
Ability to document processes to help build and maintain the current knowledge base.
Skilled communication acumen both orally and in writing.
Ability to learn quickly and carry out work requirements with minimal guidance.
Provide network, systems, and telephony support.
Organize maintenance of hardware and software, including fault handling.
Familiarity with Microsoft Azure, Office 365, on-premise and cloud infrastructure platforms.
Computer hardware experience (e.g., installing memory, hard drives, etc.).
Contribute to the continuous improvement of the business.
Work with global resources to adhere to Assurant’s best practices and policies.

Requirements

Preferred certifications: Microsoft 365 Certified: Endpoint Administrator Associate, ITIL 4 certification, Azure/Cloud Certification, Cisco/Networking Certification.

Benefits

A cultural day off to celebrate what’s important to you.
International and Local mentoring programs.
Discounted Employee Share Purchase Program.
Diversity panels and employee resource groups.
10 weeks company paid parental leave including superannuation contributions while on unpaid leave.
Development programs & LinkedIn learning courses as well as study grants and support for higher education.
Hybrid work model - 2 days onsite, 3 days remote.
Novated vehicle leasing.
Volunteering opportunities to give back to a cause that is important to you.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Desktop Support Technician @The Warranty Group Australasia Pty Ltd.

Customer Service

Salary 💸 unspecified	Remote Location Australia
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: Australia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.