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Customer Service
Dealer Partner Support Specialist
@Autofi
[Hiring] Dealer Partner Support Specialist @Autofi
Mar 20, 2025 - Autofi is hiring a remote Dealer Partner Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Reporting into the Head of Operational Services, the Dealer Partner Support Specialist works directly with our Dealership and Dealer Group partners to ensure their program parameters are maintained and functioning as intended post implementation, supporting the ongoing evolution of their programs and steady-state needs.
- Become a subject matter expert with a deep understanding of AutoFi’s suite of products and services.
- Provide exceptional support to both internal and external Clients.
- Operate as the first line of support for all of AutoFi’s clientele, including individual Dealerships, Vendors, and Enterprise level Partners.
- Triage all incoming requests, resolve general inquiries, make program adjustments, and ensure Clients/Partners connect with appropriate resources.
- Monitor program performance, proactively resolving potential gaps and capitalizing on enhancement opportunities.
Responsibilities
- Participate in building a transparent, cohesive, and collaborative team environment with a culture of open communication and feedback.
- Work directly with Dealership personnel, decision makers, and their representatives to maintain and optimize their program configurations and use of AutoFi’s platform offerings.
- Collaborate with the Performance Management team to ensure Dealer Partner needs are understood and well communicated.
- Respond promptly and professionally to internal and external Client inquiries verbally and in writing.
- Coordinate with different internal departments to identify the best course of action towards supporting existing features and implementing optimizations.
- Maintain lines of communication with vendors and Clients to ensure adherence to protocols and a satisfactory support experience.
- Work cooperatively within the Partner Performance Services team to assist with first line support responsibilities.
- Proactively develop and implement strategies that identify areas of opportunity and risk mitigation related to the use of AutoFi’s products.
- Develop and maintain internal processes for proactively screening Dealer Partner Programs for performance anomalies.
- Escalate issues affecting Dealer Partner program health to the appropriate stakeholders for resolution.
- Assist with developing and maintaining instructional documentation related to the application and ongoing maintenance requirements.
- Recommend new procedures for increasing the efficiency and effectiveness of the day-to-day Dealer Support ecosystem.
- Identify common requests and challenges, and work with the team to establish repeatable best practices.
- Work cross-departmentally to develop and enhance best practices and processes towards effectively supporting our Partners.
- Able to work flexible hours as needed: Some evenings and weekends.
Qualifications
- 3-5 years experience working in Support and/or Account Management roles.
- 2-3 years experience working with SaaS solutions and integrations.
- Experience with APIs, JSON, and Website programming (CSS & HTML) strongly preferred but not required.
- Familiarity with car dealership business models and related roles/responsibilities strongly preferred.
- Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations.
- Detail oriented, with excellent organization, critical thinking, and time management skills.
- Self-starter who takes initiative and works well both independently and as part of a team.
- Familiarity with Jira, Salesforce, and Postman considered an asset.
- Automotive industry experience is a big plus!
Benefits
- We offer full training and a competitive total rewards package along with great benefits.
- Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents.
- Flexible work hours.
- Remote environment.
- Competitive pay.
- Visionary leadership team.
- Growth opportunities within a dynamic culture.
- Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.).
- Up to $1K per year for employee professional development.
- Stock options - we are all owners!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
