[Hiring] Customer Support Team Leader @Booksy
Mar 21, 2025 - Booksy is hiring a remote Customer Support Team Leader. 💸 Salary: unspecified. 📍Location: Europe.
Role Description
As a Customer Support Team Leader, your purpose will be to oversee a team of advisors both working on inbound calls and specialized in technical matters, social media support, and revenue growth. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes.
- Setting and evaluating team members' goals.
- Analyzing the achievement of KPIs and other metrics and discussing them with team members.
- Preparing analyses and presentations of results.
- Reporting results, team status, and atmosphere to superiors.
- Organizing team work.
- Checking the correctness of tasks completed by the team.
- Monitoring adherence to established work standards.
- Continuously monitoring customer contacts handled by the team.
- Supporting the team in resolving current customer issues.
- Developing team members' competencies related to their roles and motivating them.
- Reporting ideas and identifying irregularities in Booksy Biz and Booksy for Clients according to established procedures.
- Proposing, reviewing, and changing Customer Success processes.
- Looking for new technical solutions improvements and sharing recommendations with the technical team to drive innovation.
- Cooperating closely with the product support team.
- Preparing solutions to increase revenue from cooperation with high value clients.
Qualifications
- Minimum 3 years of experience in inbound customer service.
- Minimum 2 years of experience in team management.
- Familiarity with customer service metrics and tools.
- Strong technical skills.
- Ability to work independently and take on challenges.
- Proficiency in Polish at C1 level and English at a min. of B2 level.
Requirements
- Knowledge of Salesforce or similar tools.
- Experience in Customer Support with upsell and high value clients.
Benefits
- This is a fully remote position, we take pride in being a globally distributed team.
- Private medical care from Allianz health (subsidized by the company - various packages to choose from).
- Multisport card (voluntary and unsubsidized - various options to choose from).
- Additional life insurance from PZU (voluntary and unsubsidized).
- Pethelp (voluntary and unsubsidized).
- Online consultations with Psychologist Booksy (fully subsidized by the company).
- Wellbeing tools (Worksmile and Officevibe).
- Happiness Team initiatives.
Company Description
We’re Booksy and we have a passion for keeping the world’s beauty professionals busy and organized. We love connecting clients with their beauty professionals, so they can look and feel their best making the appointment process as easy and painless as possible is an obsession of ours. Booksy is the world's leading hair & beauty app that solves the more complicated aspects of running a beauty business by taking the nitty-gritty everyday tasks off their hands. Now they have the time to do what they do best, help you be you, only better!
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
