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Customer Service
Customer Support Specialist
@PM Group
[Hiring] Customer Support Specialist @PM Group
Apr 07, 2025 - PM Group is hiring a remote Customer Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Asia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a Customer Support Specialist with a passion for the I-Gaming industry and native-level proficiency in Korean. The ideal candidate will be responsible for delivering exceptional support to our Korean-speaking players, addressing their questions, and resolving issues to ensure an outstanding gaming experience.
- Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean.
- Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns.
- Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams.
- Identify and escalate critical issues to ensure quick resolution.
- Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean.
- Gather and share feedback from players to help improve overall player experience and product development.
- Stay up-to-date with the latest game updates, patches, and events to assist players effectively.
- Maintain a deep understanding of company policies, game mechanics, and support processes.
- Working in shifts schedule.
Qualifications
- Native Korean speaker with excellent written and verbal communication skills.
- Proficiency in English (both written and spoken) for internal communication.
- 1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field.
- Ability to handle a high volume of inquiries while maintaining a positive and empathetic approach.
- Excellent problem-solving skills with attention to detail and a passion for helping others.
- Familiarity with support software and tools (e.g., Zendesk, Freshdesk, etc.) is a plus.
Benefits
- Flexible vacation options tailored to your location.
- Standard sick leave allowance with a flexible sick leave policy without paperwork.
- Monthly budget for co-working spaces or home office expenses available from day one.
- Access to benefit programs to support work-life balance effective from day one.
- Access MBA scholarships and internal project "gENERation" for children of PM Group families.
- Motivation Bonus System to reward dedicated work.
- Corporate events and gifts for birthdays, Christmas, and other occasions.
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| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Asia
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
